How to Ensure Identity Verification Uptime
Verifying identities and reducing fraud requires data from a multitude of sources. You need to orchestrate risk and identity signals from telcos, credit bureaus, risk consortiums, and government databases. If the source or connection to any single one of these goes down, the whole house of cards can tumble down. It gets worse if you […]
Fraud’s Achilles Heel: The Contact Center
Gartner has labeled the contact center as Fraud’s Achilles Heel. Fraudsters look to exploit the weakest link in an organization’s security policy. And, according to our partner, Pindrop, almost 2% of all calls into a contact center are spoofed! That sounds like the sort of weak link that fraudsters attack. From our own customers, we […]
