Keep your service desk protected from social engineering and account takeovers
Call Center & Service Desk Solutions
We safeguard industry leaders across 170+ Countries
Strengthen security across all channels
Fraudsters often target call centers as a weak link in multi-channel security. ID Dataweb’s Credential Reputation Service (CRS) provides a robust defense by linking fraud detection across all channels, creating a true mesh architecture. This enables you to track and intercept account takeover attempts in real-time, no matter where they happen.
Protect customer data with minimal friction
Our solution evaluates risk signals from incoming calls—such as phone number spoofing, proxy usage, or other suspicious activity— before the call reaches a representative. If risks are detected, an identity-proofing workflow is triggered automatically, verifying the caller without disrupting the agent's workflow.
This ensures legitimate users have a smooth experience while fraudsters are blocked at the door.
Enhance verification with adaptive workflows
Traditional verification methods like security questions are prone to failure due to their predictability. ID Dataweb enhances these processes by integrating digital fingerprinting, voice analysis, and multi-factor authentication directly into the agent’s workflow.
Automated compliance & risk management
Simplify your compliance efforts with automated record-keeping and real-time risk assessment. Our solution logs every verification attempt and tracks patterns of behavior to refine security protocols over time.
Unmatched protection for financial services
Financial institutions are prime targets for account takeovers and fraud. ID Dataweb’s Call Center & Service Desk solutions offer industry-specific capabilities designed to secure sensitive financial data and maintain customer trust.
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Minimize fraud losses
Reduce financial and reputational damage from account takeovers by intercepting fraud at the earliest stage. -
Improve agent efficiency
Automate complex identity verification processes, allowing agents to focus on customer service without compromising security. -
Enhance customer trust
Provide a secure and seamless experience that builds confidence and loyalty among your users. -
Simplify compliance
Automatically capture and store verification data, making regulatory adherence effortless and improving overall risk management.
What our customers are saying
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Secure your users and organization by adopting the most comprehensive identity orchestration ecosystem on the market.
I like that ID Dataweb offers so many options for creating identity verification workflows. I also like that much of the service can be self-configured which allows for easy modifications or experimentation with different processes. With their cloud hosted solution, you can stand up a new worklfow in minutes and add your own branding. You can also integrate with your existing federation system for a seamless experience.
Richard A Program Manager