Fraud’s Achilles Heel: The Contact Center
Gartner has labeled the contact center as Fraud’s Achilles Heel. Fraudsters look to exploit the weakest link in an organization’s security policy. And, according to our partner, Pindrop, almost 2% of all calls into a contact center are spoofed! That sounds like the sort of weak link that fraudsters attack. From our own customers, we […]
